Preethi Chandrasekaran
DevOps & Cloud Engineer | AI Systems | Technical Consulting
Professional Experience
DevOps & Solutions Engineer
Cognivate Solutions Inc.
- Built production-grade GitOps CI/CD pipeline (GitHub Actions + ArgoCD on AWS EKS) with OIDC keyless auth, Trivy CVE scanning, and Helm-based multi-environment delivery
- Provisioned full AWS infrastructure (EKS, ECR, VPC, IAM) via Terraform; deployed Prometheus/Grafana observability stack across environments
- Diagnosed production incident by correlating Grafana metrics with Prometheus data to isolate video latency bottleneck; authored post-incident runbook
- Engineered MCP-powered deployment gating agent integrating Google Calendar/Gmail APIs to enforce deploy windows and approval workflows
- Led LLM-based AI product POC delivery for enterprise pre-sales evaluations, accelerating deal cycles
Technical Business Consultant
University of Massachusetts Lowell
- Delivered technical consulting across 50+ academic/corporate programs; architected Salesforce + Tableau data integration for 5,000+ users
- Built Salesforce dashboards and Tableau visualizations that informed strategic enrollment decisions, resulting in 25% enrollment growth
- Automated data workflows via Python ETL pipelines, eliminating 200+ manual hours monthly and improving data accuracy by 20%
Technical Consultant — Product Implementations Lead
Jonas Software (Springer-Miller Systems)
- Led 100+ enterprise SaaS implementations end-to-end for hospitality clients (Marriott, luxury hotel groups); technical scoping, API integration, XML/JSON transforms, Oracle PMS connectivity
- Identified systemic post-upgrade failures across 100+ deployments; drove root cause analysis and product changes, resulting in proactive client upgrades
- Redesigned client onboarding framework using Salesforce CRM, delivering 2x improvement in time-to-value and measurable retention increase
- Resolved critical multi-site Marriott outage (400+ global locations) by identifying selective Oracle security patch deployment issue and restoring operations same business day
- Reduced MTTR by 20% and achieved 90%+ client satisfaction through systematic troubleshooting and analysis
Education
MBA, Business Analytics (GPA 3.8)
University of Massachusetts Lowell
2022–2024
B.Eng., Information Technology (GPA 3.8)
Anna University, India
2010–2014
Diploma, Computer Networking & Technical Support
Seneca College, Toronto
2015–2016
Technical Skills
Cloud & Infrastructure
AWS (EKS, EC2, ECR, VPC, IAM, S3, Lambda), Terraform, Kubernetes (Helm, ArgoCD), Docker, Linux
CI/CD & GitOps
GitHub Actions, ArgoCD, OIDC keyless auth, Trivy CVE scanning, multi-environment Helm delivery
AI & LLM Systems
Distributed LLM inference, RAG pipelines, LangChain, OpenAI/GPT-4, Llama, Kubeflow, TensorFlow, PyTorch, MCP-powered agents
Observability & Security
Prometheus, Grafana, Datadog, incident response, runbook authoring, container security (Trivy, non-root images)
Languages & Data
Python (FastAPI), TypeScript/Node.js, SQL, PowerShell, REST/SOAP APIs, XML/JSON, ETL pipelines
Consulting & Leadership
Technical advisory, executive presentations, SOP/playbook development, cross-functional stakeholder management, Salesforce CRM, Tableau, JIRA
Certifications
Certified Scrum Product Owner (CSPO)
Salesforce Administrator (Trailhead)
AWS Solutions Architect (In Progress)
ChatGPT Prompt Engineering for Developers (DeepLearning.AI)
Automate Administrative Tasks Using PowerShell (Microsoft)
Product-Led Certification (Pendo.io)